Frequently Asked Questions
Select the category below that best matches your inquiry.
Can I safely use the menstrual cup when I first start my period?
The menstrual cup is accessible to menstruators at any stage in their lives. However, the use of intravaginal products can be daunting for those just beginning their period.
Can I use the small cup even if I have a heavy period?
Yes, the menstrual cup comes in different sizes that accommodate different flow. Many who have struggled with heavy flows and the use of pads have noted that their cup never overflows.
What should I do if my Cup is difficult to remove?
Sometimes the menstrual cup may move upwards and be difficult to remove. This can happen during the night. Relax. Your Cup cannot “get lost”.
Firstly wait for half an hour in order for the Cup to drop down naturally.
If after this time you are still unable to pull the Cup down, you can straddle the toilet seat or squat with your heels together and your knees out. In this position push downwards using the same muscles as when making a bowel movement.
Using your fingertips gently pull the stem downwards and forwards until you are able to pinch the base of the Cup.
To break the suction:
Sometimes it is necessary to do more than pinch the base of the cup to break the suction.
You can do this by inserting your finger between the Cup and the wall of the vagina until the rim of the Cup “pops” away. (Source: Butterfly Cup)
How long can I safely leave my menstrual cup in place for?
Up to 10 hours
Where should the stem of the menstrual cup sit?
The stem should remain internal and should not stick out. If it is too long and sticks out, you might want to consider trimming it.
What should I do if I experience leaking?
Typically, you should not experience leakage when using the cup but should you have some leakage, revert to the “how to use” part of this website as often, it is an issue with the nature in which you are inserting it.
I am finding it difficult to insert and feel comfortable with my menstrual cup, what should I do?
It takes time to learn something new so be patient and after three cycles we feel confident that you will be entirely comfortable with using your cup.
Can I use my menstrual cup for all of my daily activities?
Yes, the menstrual cup can be used and is in fact encouraged for use during all activities.
I am finding it difficult to insert my Cup, can I use a lubricant?
Yes, a water or gel-based lubricant can be used to help set the cup in place.
Can I share my menstrual cup?
No, the cup is for you alone
Is the menstrual cup safe to use?
Yes, the cup is safe to use
I am finding it difficult to insert and feel comfortable with my menstrual cup, what should I do?
It takes time to learn something new so be patient and after three cycles we feel confident that you will be entirely comfortable with using your cup.
What should I do if my menstrual cup is damaged?
If your cup is damaged, safely dispose of it and purchase a new one. Do not insert a damaged cup.
Do I need to take out my menstrual cup when I go to the toilet?
No, the cup will not interfere with using the toilet
Where should the cup be inserted?
The cup should be inserted up your vaginal canal
Can I use my menstrual cup as a form of contraception?
The menstrual cup is not a form of contraception and should not be used as such.
Does my menstrual cup protect me from STI’s?
No, the menstrual cup will not protect you against STI’s.
Can the menstrual cup cause an allergic reaction?
No, the menstrual cup is made from medical grade silicone and has not been found to cause reactions. Should you suffer an adverse reaction please get in contact with your doctor
Can I get toxic shock syndrome from using my menstrual cup?
No, unlike tampons, the menstrual cup has been proven to not cause toxic shock syndrome.
Can I get yeast infections from using my menstrual cup?
No, the menstrual cup when used properly will not cause a yeast infection.
Does using my menstrual cup create unpleasant odours?
No, the cup captures your flow in a manner that curbs any potential odors.
Will using the Butterfly Cup break my hymen?
Any use of intra-vaginal products could potentially break the hymen. However, the preservation of one’s hymen is a poor indicator of one’s virginity
